Hopefully you will be pleased with the item you receive from Jenni Wilson.  However, in the event that something isn't quite right, please contact Jenni within 7 days of receipt of your purchase stating your reason for return.  You will then receive details of where to send the item.

If you wish to exchange the item this can be agreed and arranged. If you would prefer a refund, this will be made to you within 7 days of the receipt of the returned goods. 

When returning the item, please make sure it is packaged well and include your contact details and reason for return.  Unless the item is faulty, return postage costs are to be covered by the customer.  Special delivery postage is recommended to ensure safe delivery as Jenni Wilson can accept no responsibility for goods lost in transit.

In the case of a specially commissioned, personalised or adapted piece, a refund is not available unless previously agreed.  It is therefore recommended that plenty of communication is made prior to your purchase, to ensure that you are happy with your piece and a return is not necessary.