As all work is made to order, delivery times vary for each piece. Each item specifies an estimated delivery time but please do get in touch if you need something for a special date and Jenni will do her best to help. There will be some occasions when the estimated delivery time cannot be met but you will be informed of this upon receipt of your order.
All orders over £25 within the UK are FREE OF DELIVERY CHARGES and are sent in the following ways through Royal Mail:
Orders under £50 - Royal Mail 1st class
Orders over £50 - Royal Mail Special Delivery (fully insured, delivered next working day by 1pm)
Overseas orders will be sent by Royal Mail International Signed For, at a cost of £12.
Hopefully you will be pleased with the item you receive from Jenni Wilson. However, in the event that something isn't quite right, please contact Jenni within 7 days of receipt of your purchase stating your reason for return. You will then receive details of where to send the item.
If you wish to exchange the item this can be agreed and arranged. If you would prefer a refund, this will be made to you within 7 days of the receipt of the returned goods.
When returning the item, please make sure it is packaged well and include your contact details and reason for return. Unless the item is faulty, return postage costs are to be covered by the customer. Special delivery postage is recommended to ensure safe delivery as Jenni Wilson can accept no responsibility for goods lost in transit.
In the case of a specially commissioned, personalised or adapted piece, a refund is not available unless previously agreed. It is therefore recommended that plenty of communication is made prior to your purchase, to ensure that you are happy with your piece and no return is necessary!
All jewellery is sent with either a branded white matchbox style box, or a turquoise and white spotty pillow pouch (charms are safely packed and the pillow pouch is enclosed flat packed to avoid it becoming squashed).